Digibiz24 automatically sends emails when certain events occur. Subject, format, and content of the emails are set in email templates.

There is an email template type for each of the events:

• New member

  Digibiz24 sends emails using this email template when a new member registers.

• New order

  Digibiz24 sends emails using this email template when a member purchases a course.

• Password reset

  Digibiz24 sends emails using this email template when a member requests a password reset on the login page.

• Password changed

  Digibiz24 sends emails using this email template when a member has successfully reset their password.

An email template is available and active by default for each email template type.

You can customize the email templates or create new ones. You can only activate one email template for each email template type.

Edit email template

1. Switch to the website in Digibiz24 where you want to make changes.
2. Click on Website in the menu bar on the left-hand side.
3. Click on Email templates.
4. Click on the pencil icon for an email template.
5. Edit the email template:
   • Title

     Name of the email template for differentiation purposes in Digibiz24. Recipients do not see this name.

   • Subject

     Subject of the email.

   • Email content

     Text that the member receives. Use the editor and the placeholders in the text. Enter the placeholders with the square brackets, e.g: Hello [MEMBER_FIRST_NAME]!

6. Click on Save.

Create email template

1. Switch to the website in Digibiz24 where you want to make changes.
2. Click on Website in the menu bar on the left-hand side
3. Click on Email templates.
4. Click on Add in the header bar.
5. Edit the email template:
   • Title

     Name of the email template for differentiation purposes in Digibiz24. Recipients do not see this name.

   • Subject

     Subject of the email.

   • Email template type

     Specifies the type of email template.

   • Email content

     Text that the member receives. Use the editor and the placeholders in the text. Enter the placeholders with the square brackets, e.g: Hello [MEMBER_FIRST_NAME]!

6. Click on Save and Exit.

   The new email template will have the status Inactive.

7. Activate the email template.

Email template type: New member

Digibiz24 sends emails using this email template when a new member registers.

(SeeOffer free courses via opt-in).

The following placeholders are available for this email template:

• [MEMBER_FIRST_NAME]: The member's first name
• [MEMBER_LAST_NAME]: The member's last name
• [MEMBER_PASSWORD]: Password for registration
• [MEMBER_EMAIL]: The member's email address
• [BUSINESS_NAME]: Website name
• [COURSE_LIST]: List of purchased courses
• [BUSINESS_DOMAIN]: Login page of website

Email template type: New order

Digibiz24 sends emails using this email template when a member purchases a course.

The following placeholders are available for this email template:

• [MEMBER_FIRST_NAME]: The member's first name
• [MEMBER_LAST_NAME]: The member's last name
• [MEMBER_EMAIL]: The member's email address
• [BUSINESS_NAME]: Website name
• [CREDENTIALS_SENT_DATE]: Date on which the login details were sent
• [COURSE_LIST]: List of purchased courses
• [BUSINESS_DOMAIN]: Login page of website

Email template type: Password reset

Digibiz24 sends emails using this email template when a member requests a password reset on the login page.

The following placeholders are available for this email template:

• [MEMBER_FIRST_NAME]: The member's first name
• [MEMBER_LAST_NAME]: The member's last name
• [MEMBER_NEW_PASSWORD]: The member's new password
• [BUSINESS_NAME]: Website name

Email template type: Password changed

Digibiz24 sends emails using this email template when a member has successfully reset their password.

The following placeholders are available for this email template:

• [MEMBER_FIRST_NAME]: The member's first name
• [MEMBER_LAST_NAME]: The member's last name
• [MEMBER_EMAIL]: The member's email address
• [BUSINESS_NAME]: Website name