Here you will find solutions to problems that may occur when using the Digimentor24 app:

1. The member does not receive a confirmation email when logging in

   • The confirmation email has landed in the spam folder.

   • The member uses a different device than the device used to log in.

   • A condition for displaying courses in the Digimentor24 app is not met (see Courses in the Digimentor24 App).

2. The member does not see any courses in the app

   A condition for displaying courses in the Digimentor24 app is not met (see Courses in the Digimentor24 App).

3. A lecture is not downloaded

   • You have not uploaded the video via the video hosting service and integrated it into the lecture.

   • There is not enough free storage space on the member's device.

   • The member has deactivated downloading for Wi-Fi connections in their settings.