How can I change the path of the legal notice?
You cannot change the path of your legal notice. However, you can copy the content of the legal notice to a landing page. This landing page can then have any path.
How to create a legal notice under any path:
- Open the website page Legal notice in the page builder and save all the sections as a template.
- Create or edit a landing page.
- Insert the saved sections.
-
Customize the desired path in the landing page settings, for example,
/legal notice
. -
Customize the navigation and create a new footer menu:
- Create a link for the legal notice in the new menu.
- Make sure that the legal notice refers to the new landing page.
- Include the new footer menu in all website pages, landing pages, and course themes.
How can I make download materials available to course members?
How to make download materials available to course members in lectures:
Downloads are displayed on the lecture page.
Requirements
For download materials to be displayed, the lecture page must contain the Download component.
If downloads are not displayed in the preview of the lecture page, you must check in the course theme whether the component Download is included on the lecture page.
The Download component is available by default on lecture pages.
How do I connect my own domain to my Digibiz24 account?
Your Digibiz24-website is always accessible under a subdomain of digibiz24.com
.
Example:
https://meinshop.digibiz24.com
It is also possible for your website to be accessible via its own domain.
Example:
https://www.meinshop.com
Add www as a CNAME forwarding on your hosting service and redirect to cd.digibiz24.com
.
What does the "free members" category mean?
Imported members are free members, as these members are not linked to any order on Digistore24.
That's why we recommend that you only manually add or import members who have made a single payment.
If you import members who have previously purchased a subscription, Digibiz24 cannot receive any information about a cancelled subscription. This means that blocking is not possible.
If you have existing customers with subscriptions that are not yet billed via Digistore24, we recommend cancelling the existing subscription and purchasing your product via Digistore24.
How can I deliver multiple courses with the same introduction?
How to offer several courses that use the same chapters and lectures as an introduction:
- Create a standalone course for the introduction.
- Create the other courses that are based on the course for the introduction.
- Create a product for all courses.
- Configure the product for the introduction as a non-selectable add-on for the products of subsequent courses.
Buyers will see the introductory and subsequent course after making their purchase.
Are my videos on Digibiz24 secure?
Videos that you have uploaded to the video hosting service from Digibiz24 are automatically provided with download protection.
Download protection uses digital rights management (DRM). DRM includes technologies for copy and distribution protection of digital content.
Can I customize the input fields in the opt-in form?
If you add the Opt-in form component to a landing page, the autoresponder you select will determine which input fields are available.
This means you cannot customize the fields.
Why are broken image files displayed?
Broken image files are displayed if the URLs for the images lead nowhere.
You can avoid broken image files by uploading the images directly to Digibiz24.
How can I hide the number of available webinar places on my landing page?
If you use the integration of the webinar tool Webinaris, you can hide the number of available webinar places.
You can use the webinar tool Webinaris directly on a landing page with the type Webinar.
- You have the following options:
- Add the Webinaris component to the page.
- Click on the gearwheel icon of the component
to configure the component in the side menu.
- For Available spots, select either Show or Hide.
- Edit the other settings of the component.
- In the header bar, click on
Save.
Can I change the email addresses of members?
Members can change their email address themselves in their account settings. Alternatively, as a vendor, you can change the email address of members.
(See Change email address).
Good to know
Members use their email address to log in and receive emails from Digibiz24.
Digibiz24 sends emails, for example, when a customer buys a course or a member changes their password.
Can I display my customers' first and last names on thank you or upsell pages to reach out to them personally?
You can address buyers personally by their first name, last name, and/or email address.
In Digistore24, you can specify that the desired information from the order data is transferred to your page.
How can I always make the buy button sticky?
You can create a section for the buy button on the sales page and make the section sticky.
Visitors can always keep the section with the Buy Button in view while they learn about your product.
How can I adjust the formatting of email templates?
If you create the email content in another program and insert it into an email template, the formatting of the text will be adopted. This can lead to display errors.
How to insert text without formatting:
- Insert the already copied text with the key combination Ctrl + Shift + V or Command + Shift + V.
- Click on the insert icon
in the menu to insert unformatted text.
Where and how can I integrate fonts?
You can use other fonts on landing pages and website pages.
How can I integrate a YouTube video on a landing page?
You can embed YouTube videos in two stages:
Can members share videos from the Digimentor24 app?
Members who have downloaded a lecture in the Digimentor24 app will not be able to share the videos.
The videos downloaded in the Digimentor24 app are only available offline. They are not downloaded to a smartphone as a file.
If a member does download videos, they can only view the videos in the Digimentor24 app using their account.
Can I reverse the cancellation of my Digibiz24 account?
Yes!
You can reactivate your Digibiz24 account after having cancelled it. Once it has been reactivated, all content, settings, and data will be restored.
Where can I subscribe to the Digibiz24 newsletter?
The Digibiz24 newsletter makes it easier for you to get started with Digibiz24 and provides you with lots of useful tips.
⧉ Subscribe to the newsletter.
Thank you for placing your trust in us!
How can I update old SEO metadata?
If you change the name of a landing page, this change is not automatically transferred to the SEO metadata.
How to update SEO metadata:
How do I grant access to a course for existing orders?
You can grant customers access to a course at a later date by linking the product purchased by the customer to the corresponding course.
- Log into your Digistore24 account.
Check your Digistore24 account to see which product the customer has purchased (seeView orders in Digistore24). -
Log into your Digibiz24 account.
Connect the course with the product.
The changes will become active immediately and the customer will receive access via the email sent by Digibiz24.
How can I provide feedback to the Digibiz24 team?
Visit https://feedback.digibiz24.com and send us your ideas and suggestions for improvement! You can also vote on feature requests there. You will then automatically receive an email once the feature has been implemented and can start using it right away.
How can I remove the affiliate badge?
You can only hide the affiliate badge in the Light, Premium, and Platinum tariff plans.