Your custom domain is a unique name on the internet that serves as the address for a website (e.g. customdomain.com). Having your "own" custom domain means that you have selected the specific domain name and registered it with a hosting service of your choice.

To allow customers to access your Digibiz24 website via your own domain, you can connect Digibiz24 websites with custom domains. Your customers will then access your Digibiz24 website through both your own domain and your standard domain. However, they will always see your custom domain as the address.

• Step 1: Add a CNAME record at your hosting service
• Step 2: Register your custom domain in Digibiz24
• Special case: Use a custom domain without a subdomain
• Examples of possible use cases

Note

In Digibiz24, you can only register custom domains that include a subdomain.

What is a subdomain?

Here, help is a subdomain of the domain digibiz24.com.

In the example shop.customdomain.de, shop is a subdomain of the domain customdomain.de.

Tip

To use a domain without a subdomain (e.g., customdomain.de), you can use the subdomain www.

Step 1: Add a CNAME record at your hosting service

You use the CNAME record to tell your hosting service where your customers should be redirected when they access your custom domain. The CNAME record for your Digibiz24 website is cd.digibiz24.com.

1. Go to the domain settings of your hosting service.

2. For your subdomain (e.g., shop.customdomain.de), enter cd.digibiz24.com as the CNAME record.

   You can find instructions for some hosting services here

   • ⧉ strato.de
   • ⧉ ionos.de
   • ⧉ hosteurope.de
   • ⧉ all-inkl.com
   • ⧉ df.eu
   • ⧉ godaddy.com
   • ⧉ namecheap.com
   • ⧉ wordpress.com

   Note
   Pay attention to your hosting service's requirements for the CNAME record. For example, some hosting services require an additional dot in the CNAME record (i.e. cd.digibiz24.com.).  

   Info
   Digibiz24 takes care of the SSL certificate for you, i.e. you don't have to book or set it up.  

Step 2: Register your custom domain in Digibiz24

The subdomain configured in Step 1 (e.g., shop.customdomain.de) should be registered as a custom domain for your Digibiz24 website as follows:

1. On your dashboard, switch to the Digibiz24 website that your custom subdomain should redirect to.
2. In the main menu bar, click on Settings > Website Settings.
3. Under Custom domain, enter your subdomain (e.g. shop.customdomain.com).
4. Click on Save.
   

   Note
   

   If the error message Your website is not set up correctly still appears, wait and save the website settings again.

   It can take up to 48 hours for your settings to be updated at the hosting service and recognized by Digibiz24.

Special case: Use a custom domain without a subdomain

To have a domain without a subdomain (e.g., customdomain.de) redirect your customers to your Digibiz24 website, it is best to use the subdomain www.

This means you enter the CNAME record cd.digibiz24.com for the subdomain www and set up a redirect from customdomain.de to www.customdomain.de:

1. With your hosting service, create for your domain (e.g., customdomain.de) the subdomain www.
2. With your hosting service, enter the CNAME record cd.digibiz24.com for www.customdomain.de (see Step 1).
3. Enter www.customdomain.com as your custom domain in Digibiz24 (see step 2).

4. Set up a redirect from customdomain.de to www.customdomain.de with your hosting service.

   You can find instructions for some hosting services here

   • ⧉ strato.de
   • ⧉ ionos.de
   • ⧉ hosteurope.de
   • ⧉ all-inkl.com
   • ⧉ df.eu
   • ⧉ godaddy.com
   • ⧉ namecheap.com
   • ⧉ wordpress.com

Examples of possible use cases

Example 1: Connect only one subdomain

You have created a course with Digibiz24 and want your customers to access your Digibiz24 website only via the subdomain course.customdomain.de, not via customdomain.de.

1. With your hosting service, enter the CNAME record cd.digibiz24.com for www.course.customdomain.de (see Step 1).
2. Enter www.course.customdomain.com as your custom domain in Digibiz24 (see step 2).

Example 2: Connect two subdomains with two Digibiz24 websites

You have created a Digibiz24 website for each of your two products and want to assign each product a suitable custom subdomain.

1. Enter the CNAME record cd.digibiz24.com for both subdomains with your hosting service (see Step 1).
2. In Digibiz24, register product-1.customdomain.de as the custom domain for Website-1 (see Step 2).
3. In Digibiz24, register product-2.customdomain.de as the custom domain for Website-2 (see Step 2).